Frequently Asked Questions

When should I switch to spring/summer skincare products?
We recommend making the change based on your individual skin condition, but the optimal time is around March, when ultraviolet radiation is stronger and temperatures begin to rise.

How much whitening cosmetics should I use for it to be effective?
Results can vary among individuals. It's said that skin regeneration takes about a month, so we suggest using the product continuously for at least one month.

How long does it take for anti-aging cosmetics to show results?
Effectiveness can vary between individuals and also depends on the specific product used. We advise continuing usage for one month, which is necessary for your skin's regeneration process.

I want both whitening and anti-aging benefits. What should I choose?
Yamano's "Premium Whitening Series" contains vitamin C derivatives for whitening effects, as well as "anti-aging" ingredients to address signs of skin aging.

What skincare measures should I take after getting sunburned?
If you experience redness or heat, cool the area with plenty of water. Once the redness, pain, and heat subside, you can resume your regular skincare routine. We also recommend using Calm Sante, which helps alleviate heat sensations.

Are there any alcohol-free lotions available?
Both the "Yamano Hadama Beauty Lotion" and "Yamano Hadama Amber Toner" are alcohol-free.

Will my skin become loose even if I don't sweat much or stay indoors where I sweat minimally?
Even without sweating, sebum is still secreted, causing waste to accumulate on the skin and remain. While individual differences exist, we generally advise keeping your skin cleaner during summer compared to winter.

What is the most effective scalp care?
Key aspects include maintaining cleanliness, preventing dryness, and massaging to improve circulation.

My skin is said to produce a lot of oil. Can you tell me the reasons and countermeasures?
Sebum production is influenced by both your constitution and lifestyle factors. A balanced diet and adequate sleep are crucial.

Do salons offer services like hair diagnostics?
At salons utilizing "Amber Head Therapy," we conduct a visual inspection of your scalp before treatment.

Please advise on simple daily scalp care.
Essential steps include keeping the scalp clean, preventing dryness, and massaging to enhance circulation.

Are there any silicone-free shampoos?
The "Yamano Pharmaceutical Japanese and Chinese Scalp Dronco Shampoo" is silicone-free.

How long is the duration (or how many doses) for one product?
We suggest using "Yamano Pharmaceutical Hair Growth Essence Amber Intensive Extract Japanese and Chinese Style" twice daily, with 15 to 20 pumps per application, which amounts to approximately one month's supply.

I'm sensitive to fragrances. Does it contain any?
It contains a citrus scent.

Why is it effective for women's hair growth?
Developed with a focus on the female scalp environment and hair growth cycle, its effectiveness lies in its ability to restore balance to disrupted scalp hair growth cycles.

Does it have hair growth-promoting effects? If so, why?
In evaluation tests conducted on individuals with thinning hair rather than hair growth issues, data showed increased hair thickness, hardness, volume, and fullness. This is attributed to Yamano's proprietary "Qingyang Amber Extract," which possesses hair growth properties due to its balanced combination of components that act on and support the hair roots.

Are there any additive-free cosmetics?
While it depends on the level of additives, the Yamano series is free from parabens, ethanol, or synthetic colorants.

What should I do if my skin reacts abnormally while using a product?
First, immediately stop using the product and thoroughly cleanse the affected area with cold or lukewarm water. If redness or heat occurs, cool the area with water several times. Then, consult a dermatologist if necessary.

Although fragrance-free, I can still smell it. Why is that?
Some ingredients (raw materials) in the product inherently possess distinct odors, which you might be able to detect.

I am allergic to metals. Do cosmetics contain them?
There are products that do contain metals. We advise carefully checking the ingredient list before making a selection.

Is it necessary to use mud and amber separately?
Mud has the function of adsorbing impurities and replenishing minerals that are easily washed away during cleansing. With the addition of amber, products maintain moisture without feeling greasy and enhance massage effects. Thus, at Yamano, we use mud in products to remove impurities from the skin and incorporate amber to moisturize and revitalize the skin.

How does mud make the skin beautiful?
Mud absorbs and removes impurities and excess sebum from the skin. Additionally, the rich minerals in mud help replenish essential minerals for the skin, leaving it moisturized.

What are the benefits of amber powder?
By incorporating amber powder, even cosmetics prone to stickiness can be used smoothly. Enhanced massage effects are also anticipated.

What is the shelf life of cosmetics?
Our products are designed to maintain quality for three years unopened. However, once opened, please use them as soon as possible.

I have old cosmetics. Can I still use them?
If the packaging has been opened, discontinue use. If you're unsure, contact the Yamano Beauty Partner Group Customer Service Office.

How long after opening should cosmetics be used?
This varies by product, but aim for around one year. Be mindful of storage conditions, however.

Can I use cosmetics from last year this year?
If the packaging has been opened, discontinue use.