Return & Exchange Policy
Regarding Returns and Exchanges
In case of Defective Products:
Should you receive a defective item or a product different from what was ordered, please contact us using the following contact information via telephone.
* For returns or exchanges due to product defects or other reasons attributable to our company, we will arrange for collection and cover the round-trip shipping costs. If you prefer to drop off the item, we will contact you on the next business day following your call.
* In certain areas, we may be unable to retrieve your item.
If a customer needs to return or exchange due to personal circumstances:
Unopened and unused products will be accepted for return or exchange within 8 days of receipt. Should there be a defect with the product or if you receive an incorrect item, please get in touch with us immediately.
**The following situations, except for defective items, are not eligible for returns or exchanges:**
■ Used goods
■ Items damaged or soiled by the customer
* Due to the nature of the merchandise, returns are not accepted unless caused by our company.
■ Items received more than 9 days after delivery
■ For sets or bundle items, please return or exchange the entire set. Refunds (or charges) will be based on the purchase price of the returned or exchanged items.
* Please note that certain designated products may be non-returnable or non-exchangeable.
For returns or exchanges resulting from product defects or other reasons attributable to our company, we will arrange for doorstep pickup at our expense. Please call the Yamanohada.com Call Center.
If you prefer to drop off the item, we will contact you on the next business day following your call.
* In certain areas, we may be unable to retrieve your item.
**Notes:**
* Please include all accessories and accompanying items (warranty cards, instructions, etc.) with the returned product. If any accessories are missing, we may be unable to accept your return.
* If you do not contact us in advance, we may be unable to accept your return or exchange.
* For set or bundle products, please return or exchange the entire set. Refunds (or charges) will be based on the purchase price of the returned or exchanged items.
* Keep your shipping receipt in a safe place, as it serves as proof for your return receipt.
In case of Defective Products:
Should you receive a defective item or a product different from what was ordered, please contact us using the following contact information via telephone.
* For returns or exchanges due to product defects or other reasons attributable to our company, we will arrange for collection and cover the round-trip shipping costs. If you prefer to drop off the item, we will contact you on the next business day following your call.
* In certain areas, we may be unable to retrieve your item.
If a customer needs to return or exchange due to personal circumstances:
Unopened and unused products will be accepted for return or exchange within 8 days of receipt. Should there be a defect with the product or if you receive an incorrect item, please get in touch with us immediately.
**The following situations, except for defective items, are not eligible for returns or exchanges:**
■ Used goods
■ Items damaged or soiled by the customer
* Due to the nature of the merchandise, returns are not accepted unless caused by our company.
■ Items received more than 9 days after delivery
■ For sets or bundle items, please return or exchange the entire set. Refunds (or charges) will be based on the purchase price of the returned or exchanged items.
* Please note that certain designated products may be non-returnable or non-exchangeable.
For returns or exchanges resulting from product defects or other reasons attributable to our company, we will arrange for doorstep pickup at our expense. Please call the Yamanohada.com Call Center.
If you prefer to drop off the item, we will contact you on the next business day following your call.
* In certain areas, we may be unable to retrieve your item.
**Notes:**
* Please include all accessories and accompanying items (warranty cards, instructions, etc.) with the returned product. If any accessories are missing, we may be unable to accept your return.
* If you do not contact us in advance, we may be unable to accept your return or exchange.
* For set or bundle products, please return or exchange the entire set. Refunds (or charges) will be based on the purchase price of the returned or exchanged items.
* Keep your shipping receipt in a safe place, as it serves as proof for your return receipt.
